Reaching frontline employees during a major transformation takes more than emails, intranet pages and training. Featured in Ragan in October 2026, Katie Hickman shares lessons from a global technology transformation impacting 8,000 colleagues across 40 countries, including how to time communications, build trusted change champion networks and measure business readiness beyond engagement metrics.

Employees don’t experience your organization as a collection of functions, projects, or workstreams. They experience one company. So the real question isn’t where internal communications should sit. It’s whether the right governance exists to help teams work together, reduce noise, and create a clearer employee experience.

Most organizations have a crisis communications plan. Ask where it lives and you'll usually get one of two answers: a shared drive folder no one opens, or a binder on a shelf in the communications director's office.

It’s officially that time of year. School is back in session, fall weather will be here shortly, and open enrollment is weeks away. As HR teams and communicators plan for open enrollment and best supporting employees, consider implementing these six best practices. 1. Identify Your Audiences The responsibility of communicating open enrollment doesn’t just sit with the open enrollment team. From the C-Suite to people leaders, all leaders need to be effectively informed ab

We’re tackling four communication strategies that can help your organization win the recruiting race.